•    Based in Albany, Auckland
•    Comprehensive Health Insurance.
•    Life & Disability Cover
•    Generous KiwiSaver Contributions. 
•    Enhanced Parental Leave.
•    Birthday Leave. 
•    Long Service Rewards. 
•    Career Advancement Opportunities. 
•    Be a part of a Great Team.

About the Role

Looking for your next big opportunity? We’ve got an exciting Service Delivery Manager role just for you! In this position, you’ll get to provide direction and support to achieve client driven KPI’s. Implement workflow strategies which will assist in the delivery of scheduled work to field based personnel, maximising productivity levels.  Create work practices which compliment a high volume transactional area.

Your key responsibilities will include:
•    Managing teams within a high volume transactional environment working across the business unit. 
•    Dealing with electronic dataflow and maintaining excellent productivity. 
•    Developing and implementing operational data analysis and reporting structures to assist the business in effective decision making based on this information.
•    Driving the achievement of KPI performance measures, as per contract agreement.
•    Maintaining client contact by planned, regular client visits.
•    Ensuring that all required company and contractual reporting achieves the KPI guidelines.
•    Prioritising of workflow planning and management of staff on a daily basis to achieve KPI performance targets.
•    Managing and planning for assigned staff to maintain excellent productivity and industrial relations.
•    Ensuring safe working methods and the requirements of the Health and Safety in Employment Act are followed and communicated to all staff through regular site meetings. 
•    Coaching and developing Team Members to achieve individual and business performance levels and using subcontractors where necessary.
•    Liaising with client managers and auditors to ensure excellent working relationships are maintained.

Qualifications and Skills

•    Utility experience preferred.
•    An industry certificate or diploma in business is preferred.

Who are we?

Omexom is part of a global family of energy infrastructure services providers operating under the VINCI group which is a world leader in concessions, energy, and construction, operating in more than 120 countries worldwide. The brand network is a multi-disciplinary network, able to offer customized multi-technical, multi-site, or multi-country services.

With our 1,000+ employees in 29 locations nationwide and $390M in revenue, Omexom has long-standing partnerships with Vector, Transpower, Auckland Transport, and Firstgas, while servicing our newer clients Watercare, Auckland District Health Board, Powerco, Wellington Electricity, and City Rail Link Limited.

In Aotearoa, Omexom is well positioned through this international network with shared values and vast resources, and a continued commitment to safety, excellence, and sustainable solutions.
At Omexom, we are committed to creating a safe and inclusive environment that values and respects diverse styles, backgrounds, experiences, and perspectives. We welcome and encourage women, and people from diverse backgrounds to apply.

How to apply

If you like the sound of what we’re offering and think you are the right person for the job, we’d love to hear from you.  Hit the 'apply' button below.  Applications close on Friday 6 March 2026.

Please note, that only candidates with the right to live and work in New Zealand will be considered for this role.

According to the Harvard Business Review, men typically apply for jobs when they meet only 60% of the qualifications, whereas women and individuals from underrepresented groups usually apply only if they meet all the criteria. We're not just about checking boxes, so if you believe you have the skills but don't meet every requirement listed, please reach out if you would like to find out more, we'd love to talk with you.

Come join our amazing team and be a part of the pioneers in energy transition.